Privacy Policy

1. Who we are

GameChangers Group is a trade name of iTSU B.V., a company registered in the Netherlands.

iTSU B.V.
Trading as GameChangers Group
Rongen 1
1261 VC Blaricum
The Netherlands

Chamber of Commerce (KvK): 83695192
Email: info@gamechangers.group

GameChangers Group provides training, leadership development, team development, coaching, educational programmes and related professional services to organisations, educational institutions and other partners.

This Privacy Policy explains how we collect, use, store and protect personal data in connection with our website, communications, administration and services.

2. Which personal data we process

Depending on your relationship with GameChangers Group, we may process the following personal data:

* name;
* business email address;
* telephone number;
* job title and organisation;
* contact and correspondence details;
* information required for proposals, contracts and invoicing;
* participant information required to organise and deliver training programmes, workshops or events;
* photographs and video recordings made during programmes or events, where applicable;
* information voluntarily provided to us through email, registration forms, our website or other communication.

We aim to collect and use only the personal data that is reasonably necessary for the relevant purpose.

3. Why we process personal data

We may process personal data for the following purposes:

* responding to enquiries and requests;
* preparing proposals and entering into agreements;
* organising and delivering training, coaching and development programmes;
* communicating with clients, participants, trainers and partners;
* managing registrations and participation in programmes and events;
* maintaining professional and client relationships;
* carrying out our financial and business administration;
* issuing and processing invoices;
* complying with legal and regulatory obligations;
* improving and administering our services;
* communicating about GameChangers Group and its activities where permitted by applicable law.

4. Legal basis for processing

Depending on the circumstances, we process personal data on one or more of the following legal bases:

* performance of a contract or steps taken before entering into a contract;
* compliance with a legal obligation;
* our legitimate interests in operating and developing our business and delivering our services;
* consent, where consent is required.

Where processing is based on consent, that consent may be withdrawn at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.

5. Business administration

GameChangers Group processes personal data as part of its normal business administration.

We currently use Exact for parts of our financial and administrative processes. We may also use internal business files, including spreadsheets and documents stored on company-managed computers, for the organisation and administration of our services.

Access to this information is limited to people who reasonably require it for their role or for the delivery and administration of our services.

6. Training and development programmes

As part of our programmes, GameChangers Group may receive limited participant information from the client organisation or directly from participants.

This can include information such as name, email address, organisation, group allocation or other information that is necessary to organise and deliver the agreed programme.

We use this information only insofar as reasonably necessary to prepare, organise, deliver and, where relevant, follow up on the agreed service.

GameChangers Group does not seek to collect special categories of personal data, such as information concerning health, religion, political opinions, racial or ethnic origin, sexual orientation or similar sensitive personal information, as part of its standard training and development activities.

Participants should therefore not provide such information unless this is specifically relevant, necessary and agreed for a particular programme.

7. Third-party platforms and professional tools

GameChangers Group may use professional assessment tools, learning platforms or other third-party systems as part of certain programmes.

Where such a platform is used, personal data may be entered, processed and stored within the environment of the relevant third-party provider.

Authorised GameChangers Group trainers, facilitators or certified professionals may, where necessary for the delivery of the agreed service, have access to relevant participant information or results within such platforms.

GameChangers Group does not automatically copy or independently store information from such third-party platforms in its own databases.

We use information accessible through third-party systems only insofar as this is necessary for the agreed training, coaching, assessment or development purpose.

The relevant third-party provider remains responsible for the technical operation, hosting and security of its own platform in accordance with the applicable agreements and privacy and security arrangements.

Where necessary, specific data protection arrangements may be agreed between GameChangers Group, the client and/or the relevant third-party provider.

8. Photographs, video and social media

During certain GameChangers Group programmes, training sessions or events, photographs or video recordings may be made.

Where identifiable photographs or video recordings are intended for external communication, such as publication on our website or social media channels, participants are informed accordingly and, where required, we obtain their consent.

Participation in a GameChangers Group programme is not conditional upon agreeing to the external publication of identifiable photographs or video recordings.

Where publication is based on consent, participants may withdraw their consent for future use by contacting: info@gamechangers.group

Withdrawal of consent does not affect publications or processing that lawfully took place before the consent was withdrawn.

GameChangers Group also maintains profiles on social media platforms. When individuals interact with us through those platforms, the relevant social media provider may also process personal data in accordance with its own privacy terms.

9. Sharing personal data

GameChangers Group does not sell personal data.

We may share personal data where reasonably necessary for our business operations or the delivery of our services with parties such as:

* trainers, coaches and facilitators working with or on behalf of GameChangers Group;
* accounting and administrative service providers;
* IT and communication service providers;
* professional assessment or learning platforms used in connection with our programmes;
* professional advisers where necessary;
* public authorities where disclosure is required by law.

We only share personal data when this is reasonably necessary and, where applicable, make appropriate arrangements regarding confidentiality, privacy and security.

10. International activities and transfers

GameChangers Group operates internationally and may work with clients, trainers, partners and service providers in different countries.

Where personal data is transferred outside the European Economic Area, we take appropriate measures where required under applicable data protection legislation to ensure that the personal data receives an adequate level of protection.

11. How long we retain personal data

GameChangers Group does not retain personal data longer than reasonably necessary for the purpose for which it was collected, unless a longer retention period is required under applicable law.

Retention periods depend on the nature of the information and the purpose of the processing.

For example:

* financial and administrative records are retained for the period required under applicable accounting and tax legislation;
* client and contractual information may be retained for as long as reasonably necessary for the professional relationship and any related legal or administrative requirements;
* participant information is generally retained only for as long as necessary for the preparation, delivery and reasonable follow-up of the relevant programme;
* photographs and video recordings used with consent may be retained for as long as they remain relevant for the purpose for which consent was given, unless consent is withdrawn or continued use is no longer appropriate.

We periodically review whether personal information is still necessary and delete or anonymise information where appropriate.

12. Security

GameChangers Group takes reasonable and appropriate organisational and technical measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal and business information is limited to people who reasonably need access for their role or for the delivery of our services.

Where we use third-party business systems, assessment platforms or other professional tools, we expect the relevant providers to maintain appropriate security measures for the systems and services they provide.

13. Our website and cookies

The GameChangers Group website is primarily used to provide information about our organisation, programmes and services.

We do not currently use advertising pixels or analytics tools such as Google Analytics, Meta Pixel, LinkedIn Insight Tag or HubSpot tracking on our website.

Our website may use strictly necessary technical cookies or similar technologies required for its basic functioning, security or technical operation.

If our use of cookies or website technologies changes in the future, we will update this Privacy Policy and, where required, request appropriate consent.

14. Your privacy rights

Under applicable data protection legislation, including the General Data Protection Regulation (GDPR), you may have the right to:

* request access to the personal data we hold about you;
* request correction of inaccurate or incomplete personal data;
* request deletion of your personal data where applicable;
* request restriction of processing;
* object to certain processing;
* request data portability where applicable;
* withdraw consent at any time where processing is based on consent.

These rights may be subject to conditions and exceptions under applicable law.

To exercise any of these rights, please contact:

info@gamechangers.group

We may ask for additional information where reasonably necessary to verify your identity before responding to a request.

15. Complaints

If you have questions or concerns about how GameChangers Group handles your personal data, we encourage you to contact us first so that we can address your concerns.

You also have the right to lodge a complaint with the competent data protection authority.

For GameChangers Group in the Netherlands, the relevant supervisory authority is the Autoriteit Persoonsgegevens.

16. Automated decision-making

GameChangers Group does not use personal data to make solely automated decisions that produce legal effects or similarly significant effects on individuals as part of its standard services.

Professional assessment or development tools may generate profiles, reports or insights. These are used as development and discussion tools and are not, by GameChangers Group, used as the sole basis for automated decisions that significantly affect participants.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example when our services, business systems or legal obligations change.

The most recent version will be published on our website together with the date of the latest update.

18. Contact

For questions about this Privacy Policy, the processing of personal data by GameChangers Group or the exercise of your privacy rights, please contact:

GameChangers Group
iTSU B.V.
Rongen 1
1261 VC Blaricum
The Netherlands

Chamber of Commerce (KvK): 83695192
Email: info@gamechangers.group